Friday, May 09, 2008
Lansing Center Customer Evaluation
Please tell us what you think! The staff of the Lansing Center is committed to bringing you, your organization and your guests the best! In order to do so, we'd like to hear your thoughts - what you liked, areas in which you feel we could improve, or any additional comments. Please take a moment to rate your satisfaction by filling out the form below, ranking on a scale of one to five, where 5 = Excellent, 1 = Poor, and N/A is 'not applicable'.
Alternatively, you may still
download a pdf version
of this form.
Event Name
Event Date(s)
Area(s) of Facility Used
Number of Participants
Number of Hotel Rooms Used
Sales Department
(Event Scheduling & Booking)
5=Excellent 4=Above Average 3=Average 2=Below Average 1=Poor
Sales Representative was professional and knowledgeable
5
4
3
2
1
N/A
Responses to your inquiries to rent the facility were received in a timely fashion
5
4
3
2
1
N/A
Information received regarding facility specifications was complete and accurate
5
4
3
2
1
N/A
Information received regarding facility costs was complete and accurate
5
4
3
2
1
N/A
Areas leased to you met your meeting or exhibition needs
5
4
3
2
1
N/A
Rates for rental of the facility were reasonable
5
4
3
2
1
N/A
Event Management
Name of LEPFA Event Coordinator
Event Coordinator was professional and knowledgeable
5
4
3
2
1
N/A
Communication between you and your Event Coordinator prior to your event was adequate and timely
5
4
3
2
1
N/A
Event Coordinator or Duty Manager was readily available to assist you during your event
5
4
3
2
1
N/A
Event Staffing
Box Office Manager was professional and knowledgeable
5
4
3
2
1
N/A
Box Office Staff (ticket sellers) was courteous and helpful
5
4
3
2
1
N/A
Crowd Control staff (door guards, ticket takers, badge checkers, ushers) was courteous and helpful
5
4
3
2
1
N/A
Security Guards were pleasant, helpful and courteous
5
4
3
2
1
N/A
Event staffing arranged between you and the facility met the needs of your event
5
4
3
2
1
N/A
Rates for Event Staffing were reasonable
5
4
3
2
1
N/A
Facility Condition and Cleanliness
Temperature inside was comfortable
5
4
3
2
1
N/A
Restrooms were clean and maintained regularly
5
4
3
2
1
N/A
Public spaces were clean and maintained regularly
5
4
3
2
1
N/A
Facility Set-up/Janitorial staff was helpful and courteous
5
4
3
2
1
N/A
Audio Visual Services
In-house A/V staff was friendly, effective and responsive
5
4
3
2
1
N/A
A/V equipment was of high quality and met the needs of your event
5
4
3
2
1
N/A
Rates for A/V equipment and services were reasonable
5
4
3
2
1
N/A
Food & Beverage
Name of Catering Coordinator
Catering Representative was professional and knowledgeable
5
4
3
2
1
N/A
Responses to your inquiries regarding food and beverage were received in a timely fashion
5
4
3
2
1
N/A
Food and Beverage staff was courteous and helpful
5
4
3
2
1
N/A
Quality of food and beverages met your expectations
5
4
3
2
1
N/A
Selection of menu items offered varied and were reasonably priced
5
4
3
2
1
N/A
Parking
Parking was readily available, accessible and easy to locate
5
4
3
2
1
N/A
Parking staff was courteous and helpful
5
4
3
2
1
N/A
Parking areas were clean and lighted adequately
5
4
3
2
1
N/A
Cost to park was reasonable
5
4
3
2
1
N/A
Parking at the Lansing Center is controlled and operated by the City of Lansing Transportation Division. Your comments or suggestions will be forwarded and discussed with them.
Overall Assessment
Overall satisfaction with the Lansing Center as a facility
5
4
3
2
1
N/A
Overall satisfaction with the Lansing Center staff
5
4
3
2
1
N/A
Overall satisfaction with Lansing Hotels
5
4
3
2
1
N/A
Overall satisfaction with Lansing as a City
5
4
3
2
1
N/A
Would you recommend the Lansing Center to others?
Yes
No
Would you use the Lansing Center again?
Yes
No
Where did you hold meetings or exhibits prior to using the Lansing Center?
Why did you choose the Lansing Center as the location for your event?
Please use this space to indicate your suggestions on ways that we can improve
Your Name
Your Title
Phone Number
Date
Didn't get the opportunity to fully express your feelings regarding the facility, staff or services? Please write to:
Lansing Center
ATTN: Eric Hart, President & CEO
333 E. Michigan Ave.
Lansing, MI 48933
Submit
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