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Box Office Services

Through our partnership with Etix, the largest independent ticketing company in North America, we are able to offer secure web-based and box office ticketing solutions to all planners hosting ticketed events.

For questions about the ticketing process detailed in this section, please email our Accounting Manager.

 

Box Office Services and Facility Fee: 

Tickets Sold 500 and Under

There is a $200.00 Box Office service fee per day for a public event that has sales/comp of 500 tickets or less. Plus, there is a $1.00 facility fee per ticket for any ticket  price more than $5.00 for entry. This fee includes basic ticket set-up, ticketing equipment, and day of event box office staffing by the Lansing Center. 

Tickets Sold 500 and Above

For a public event with ticket sales of more than 500 sales/comp tickets, a $2.00 facility fee will be assessed per ticket. This fee includes basic ticket set-up, ticketing equipment, and day of event box office staffing by the Lansing Center.

 

Exceptional Ticket Service Set-Up Fee

A fee of $50.00 may apply for each additional request above the basic set-up charges per item including, but not limited to:

  • Promotional Codes
  • Pricing Changes
  • Set-up for additional sales reports

 

ETIX and Printing Fees

There is a 3% credit card processing fee for online transactions through Etix. A .50 cent ticket printing fee for (comps) plus, an Etix handling fee of 7% of sales. Additional facility fees may apply based on the conditions of the event.

These Lansing Center Box Office terms are subject to change due to the nature of the event.

On-Site Ticket Sales

We are pleased to have Etix.com as our ticketing provider. This electronic ticketing solution includes web-based ticket sales for your guests, either on-line with print-at-home tickets or thru the Etix.com Call Center. On the day of your event, tickets can be purchased on-site at the Lansing Center Box Office. All tickets are bar-coded and scanned, providing controlled access to your event.
 

Online Ticket Sales

Convenience Fees are charged to the guest when they purchase tickets on-line through Etix.com. Per-ticket fees are based upon the ticket price and there is no additional Order Fee for print-at-home tickets. Credit card fees of 3% are included and the Convenience Fee varies. 
 

Call Center Ticket Sales

Convenience Fees are charged to the guest when they purchase tickets through the Etix.com Call Center. Per-ticket fees are based upon the ticket price and there is an additional Order Fee of $4.50 to have hard tickets mailed to the Guest. Credit card fees of 3% are included in the Convenience Fee.
 

Complimentary Tickets

The Lansing Center will retain, or be provided, building comps (30 per day or 1% of total attendance, whichever is greater). Clients may distribute up to 1% of total, with any additional needs to be approved by the Lansing Center Box Office Manager. Printing fees of in-house complimentary tickets will be billed to the Client.

$0.50 per ticket

Ticket Sales Outlet

Etix.com consignment arrangements can be made for smaller outlet advance ticket sales. 

Crowd Control/Event Staff

In order to provide ticket scanning services and safety for your public event, Crowd Control functions will be staffed by Lansing Center Ticket Takers, Door Guards, Ushers and Crowd Control Supervisor, schedule to be determined by Event Staff Supervisor and/or Event Coordinator. All staffing requires four hour minimum per staff member. Crowd control/event staffing labor rates are subject to change. 

Ticket Taker / Door Guard / Usher
Crowd Control Supervisor

$15.60 per hour
$17.60 per hour

 

 

 

Client Credentials

Credentials identifying Client’s staff, exhibitors, etc. will be the responsibility of the Client, with samples to be provided to the Lansing Center Event Staff.

 

Questions?

Questions? Contact our sales team at sales@lepfa.com. A member of our sales team will contact you within one business day.